Terms and Conditions

All content on this website, including but not limited to text, images, logos, graphics, and designs, is the property of Vintage Digitizing and is protected by copyright and other intellectual property laws. Unauthorized use or reproduction of any content is strictly prohibited.

Our website offers embroidery digitizing services and related products. By using our services, you agree not to use the website for any illegal or unauthorized purposes.

Placing an order on Vintage Digitizing constitutes an offer to purchase our services. We reserve the right to accept or decline any order for any reason. Upon acceptance of your order, you will receive a confirmation email detailing your order.

Pricing for our services is listed on the website and is subject to change without notice. All payments are due at the time of order placement, and we accept secure online payment methods.

By using our website and the services provided, you, the customer, agree to release Vintage Digitizing from any financial liability regarding refunds seven (7) calendar days after receiving your order. Any claims requesting a refund must be submitted to your customer representative within this time frame. You also acknowledge that all decisions made by Vintage Digitizng’s team concerning quality or discrepancies between mock-ups and final products are final and indisputable. Refunds may be offered at Vintage Digitizing’s discretion based on your order’s current status. Please note that all sales of Personal Protective Equipment (PPE) are final and non-refundable once shipped, due to their personal and safety-related nature.

If you are unsatisfied at any point during the designer mockup process and wish to cancel your order, Vintage Digitizing will issue a full refund within 3-7 calendar days of receiving your cancellation request.

If your order involves the production of a physical prototype (either by request or default), we will create this sample after you approve the designer mockup. If you decide to cancel your order after this physical prototype is made, a non-refundable fee of 20% of your total order value will be deducted from your refund. This deduction compensates for any material, mold, or production costs incurred.

Your order enters full production immediately after you approve your artwork or physical sample (if applicable) or after you approve your designer mockup (if no sample phase is included). At this stage, all materials required for your order have been purchased, and your product is being manufactured. If you cancel your order during this period, a non-refundable fee of 60% of your total order value will be deducted from your refund to cover material, mold, and production costs incurred by Vintage Digitizing.

Since all products offered by Vintage Digitizing are custom-manufactured specifically for your order (and cannot be reused by other customers), refunds are not provided once your order has shipped and you have received its tracking number. However, under special circumstances determined by Vintage Digitizing, partial refunds (minus any manufacturing and shipping costs) may be issued. If you believe your order qualifies for this exception, please submit a claim to our customer service team within seven (7) calendar days of delivery. Claims submitted more than seven (7) calendar days after delivery are invalid and ineligible for consideration.

If you receive any defective items, items damaged upon arrival, or missing items, you will be fully refunded for the affected units, provided that your claim is submitted within seven (7) days of your order being shipped.

While we strive to provide accurate and up-to-date information, we do not guarantee the completeness or accuracy of the content on our website. We reserve the right to correct any errors or omissions.

By using our website, you agree to indemnify and hold harmless Vintage Digitizing and its affiliates, employees, and agents from any claims, liabilities, damages, or expenses arising from your use of the website or violation of these terms.

We reserve the right to modify these terms and conditions at any time without prior notice. Changes will take effect upon posting on the website. Continued use of the website after any modifications constitutes acceptance of the updated terms.

If you have any questions or concerns regarding these terms and conditions, please contact us at info@vintagedigitizing.com